Privacy policy

Who we are and what this covers

Surge Software Solutions Private Limited ("Surge", "we") of Bengaluru, Karnataka, India is the data fiduciary (data controller) for CleanTake and this website, cleantake.surgesoftware.co.in. Questions: [email protected].

What we collect

• Account details: your name, email address and, if you sign in with Google, your profile picture. Google sign-in shares only your name, email and profile picture with us. We do not ask Google for your contacts, files or mail at sign-in.
• What you put into the product: documents, website addresses and other content you upload or create, and the results the product makes from them.
• Connected accounts: if you choose to connect another service, we receive the data that connection needs to do the job you asked for. You can disconnect at any time.
• Payments: if you buy a plan, Razorpay processes the payment. We receive a payment reference and status, not your full card or bank details.
• Technical data: IP address, browser, pages used, errors and timestamps, kept in server logs to run, secure and debug the service.
• Enquiries: what you send through the chat or by email.

How we use it

• To provide the product you signed up for, including its AI features.
• To sign you in, secure your account and prevent abuse.
• To send service emails, such as sign-in codes, alerts and receipts.
• To bill the plan or top-up you choose, at the prices on the pricing page.
• To answer your questions and support requests.
• To fix problems and improve the product.

We do not sell personal data, we do not show ads, and we do not share your data with advertisers. We do not use your content to train AI models for anyone else.

Where your data is processed

• Our servers: CleanTake's application and database run on Surge's own servers in Bengaluru, India.
• Network: traffic to this website passes through Cloudflare's global network, which may handle it outside India.
• AI: English recordings are transcribed by speech recognition running on Surge's own server in Bengaluru. Recordings in Indian languages are sent in short pieces to Sarvam AI (India) for transcription; when our monthly Sarvam allowance is used up, they are transcribed on our own server instead. Recordings are not used to train AI models.
• Email: service emails are sent through Resend, outside India.

When data leaves India, it goes only to the service providers listed in this policy, for the purposes listed here.

Service providers

We use these providers:

• Cloudflare: network and security for this website.
• Sarvam AI (India): speech-to-text for Indian-language recordings.
• Razorpay: payments for plans.
• Resend: service email.

Each provider receives only what it needs for its task, under its own terms and privacy policy.

Cookies

We use cookies to keep you signed in and secure your session. We do not use advertising or cross-site tracking cookies.

How long we keep data

We keep your account and content while your account is open. When you delete content or close your account, we delete it from our live systems, except where the law requires us to keep records (for example payment records) or where we need it to resolve a dispute.

Your rights (India's DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023, you can:

• ask what personal data we hold about you and how we use it;
• ask us to correct, complete or update it;
• ask us to erase it, and withdraw consent you gave;
• nominate another person to exercise these rights for you;
• raise a grievance with us, and then with the Data Protection Board of India if you are not satisfied.

Email [email protected] from the address on your account. Most rights can also be used from your account settings.

Grievance officer: Venu Gopal Reddy Muvva, Director, Surge Software Solutions Private Limited, Sy No. 13/1, #155, Shop No. 2, 1st Floor, 4th Main, BEML Layout, Thubrahalli, Bengaluru, Karnataka 560066, India. Email [email protected], phone +91 91600 57000.

Children

CleanTake is for adults and businesses. It is not meant for anyone under 18, and we do not knowingly collect children's data.

Security

We use encryption in transit, access controls, separate data per workspace and audit logs. No system is perfectly secure. If a breach affects your personal data, we will tell you and the authorities as the law requires.

Changes and contact

If we change this policy, we will update the date above and, for important changes, tell account holders by email.

Contact: Surge Software Solutions Private Limited, Sy No. 13/1, #155, Shop No. 2, 1st Floor, 4th Main, BEML Layout, Thubrahalli, Bengaluru, Karnataka 560066, India. [email protected]. See also our terms of use.