Cancellation and refund policy

What this covers

This policy applies to payments made to Surge Software Solutions Private Limited for CleanTake at cleantake.surgesoftware.co.in.

Cancelling

You can cancel a paid plan at any time on the Billing page. Your plan runs to the end of the period you paid for, then moves to the Free plan. The Free plan and the 14-day Pro trial need no card, so there is nothing to cancel. You can also close your account from its settings or by emailing [email protected].

Plans and prices

CleanTake has a Free plan with no time limit: 15 minutes of audio a month. Paid plans: Solo at ₹1,599 a month (4 hours of audio), Pro at ₹5,499 a month (16 hours), Studio at ₹13,999 a month (50 hours); paying for a year costs 10 months. Every new account gets a 14-day free trial of Pro, with no card; after 14 days it moves to the Free plan unless you choose a plan, and nothing is charged automatically. A plan runs for the period you paid for and does not renew by itself. You pay in rupees by UPI, cards or netbanking through Razorpay. The pricing page has the details.

Refunds

• Any payment: full refund within 7 days of payment, no questions asked.
• Duplicate or failed payments: if you are charged twice, or charged for a plan that did not reach your account, we refund it in full.

How to ask for a refund

Email [email protected] from the email address on your account. Include the product name (CleanTake) and, if you have it, the Razorpay payment ID. We will reply within 2 working days.

How refunds are paid

Approved refunds are paid to the original payment method through Razorpay within 5–7 working days. Your bank or card issuer may take a few more days to show it in your account.

Contact and grievances

Surge Software Solutions Private Limited, Sy No. 13/1, #155, Shop No. 2, 1st Floor, 4th Main, BEML Layout, Thubrahalli, Bengaluru, Karnataka 560066, India. Email [email protected], phone +91 91600 57000. See also our terms of use, privacy policy and shipping and delivery policy.